Welcome to Vow Vault (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable laws.
This Privacy Policy explains how we collect, use, store, and protect information when you use Vow Vault’s website and services.
1. About Vow Vault
Vow Vault is a digital wedding memory platform that enables couples and their guests to upload, store, share, and preserve wedding photos and videos through secure online galleries and QR-code-based uploads.
2. Information We Collect
Information You Provide
When using our services, we may collect:
- Full name
- Email address
- Phone number
- Wedding date
- Messages submitted through enquiry forms
- Billing information
- Wedding gallery information
- Uploaded photos and videos
Information Uploaded by Guests
Guests may upload:
- Photos
- Videos
- Captions or descriptions
- Optional contact details
Automatically Collected Information
We may collect:
- IP address
- Browser type
- Device information
- Website usage statistics
- Cookies and analytics information
3. How We Use Your Information
We use your information to:
- Create and manage wedding galleries
- Generate QR codes
- Process orders and payments
- Provide customer support
- Send service-related communications
- Improve our platform and services
- Prevent fraud and abuse
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Wedding Photos and Videos
Photos and videos uploaded to Vow Vault remain the property of their respective owners.
By uploading content, you grant Vow Vault a limited licence to:
- Store the content
- Process the content
- Display the content within the intended wedding gallery
- Generate slideshows, digital albums, and related services requested by the customer
We do not use customer photos or videos for marketing purposes without explicit consent.
5. Private Galleries
Wedding galleries are intended to be private.
Access may be controlled through:
- QR codes
- Unique gallery links
- Password protection where applicable
Users are responsible for sharing gallery access responsibly.
6. Storage and Security
We implement reasonable technical and organisational safeguards to protect personal information and uploaded media.
Security measures include:
- Encrypted data transmission
- Secure hosting environments
- Access controls
- Backup and recovery systems
- Monitoring for unauthorized access
While we take reasonable steps to protect information, no online system is completely secure.
7. Data Retention
We retain information only for as long as necessary to:
- Deliver our services
- Meet contractual obligations
- Comply with legal requirements
Package-specific upload and download periods may apply according to the service purchased. After the retention period expires, content may be deleted from active systems and backups according to our data retention procedures.
8. Payments
Payments may be processed through third-party payment providers.
Vow Vault does not store full credit card or banking details on its servers.
Payment providers maintain their own privacy and security policies.
9. Cookies
Our website may use cookies to:
- Improve user experience
- Remember preferences
- Monitor website performance
- Analyse visitor behaviour
You may disable cookies through your browser settings, although some website features may not function correctly.
10. Sharing Information
We may share information with:
- Hosting providers
- Cloud storage providers
- Payment processors
- Technology service providers
- Legal authorities where required by law
All service providers are required to protect personal information appropriately.
11. International Data Transfers
Your information may be stored or processed on servers located outside South Africa.
Where cross-border transfers occur, we take reasonable steps to ensure adequate protection of personal information.
12. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Withdraw consent where applicable
- Object to certain processing activities
- Lodge a complaint with the Information Regulator of South Africa
13. Children’s Privacy
Vow Vault services are intended for adults planning weddings.
Parents or guardians should ensure that any photos or videos of minors uploaded to the platform are shared with appropriate consent.
14. Marketing Communications
We may send service-related communications regarding your account or gallery.
Marketing communications will only be sent where consent has been provided, and you may opt out at any time.
15. Contact Us
For privacy-related enquiries, please contact:
Vow Vault
Email: info@vowvault.co.za
Phone: +27 (0) 68 608 9319
Location: Boksburg, Johannesburg, South Africa
16. Changes to This Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on this page with a revised effective date. Continued use of our services after changes are published constitutes acceptance of the updated policy.
POPIA Compliance Statement
Vow Vault is committed to processing personal information lawfully, transparently, and securely in accordance with the Protection of Personal Information Act (POPIA) of South Africa.